Mobile Phone Companies

Recently we changed over our cell phone service to Spectrum. We had been with ATT for many years, but they like all phone companies are never give the best rate to loyal customers. That’s just the way it is. The best prices are always reserved for new customers. I guess they think the cumbersome process of cancelling the service will frustrate people and they’ll just give up. Well, guess what? That makes me more determined.

     In order to switch services we had to have ATT unlock our phones. Sounds easy, but not so much. Even after they emailed us the procedure to unlock the phone, it didn’t work properly. Spectrum struggled with making the changeover saying we might need to buy new phones. Really, maybe you should try harder. After 3 hours the phones were successfully transferred to Spectrum. 

    Great problem solved. Well, not entirely. I checked my ATT online account to see if I there was an unpaid balance. There was not. I then removed my credit cards and email address from the site. A month later I received a bill in the mailbox from ATT. There indeed was a balance of a penny that I owed. Let me restate that, my balance on the account was 1 cent.  Now, I’m not sure how much the bulk mail charge is for ATT, but I bet it exceeds a penny.

    I couldn’t pay the bill online since my credit cards were deleted from the account. So, I decided it would be fun to go to the ATT store with my bill and a bright shiny penny to complete my transaction. I walked into the store with my mask properly fitted and explained I wanted to pay my bill. The agent was happy to help until he discovered I no longer had an active account. This was a problem he needed to discuss with the manager. I waited with my penny payment in hand when after about 10 minutes the agent returned. The manager was not able to accept my payment, giving me the same reason as the agent. He told me to ignore the bill as it was only a penny and he assured me they would not send me to collection. I left not confident the issue was resolved, but unconcerned with the penny debacle.

     Another month passes when we receive another bill from ATT requesting payment of a penny by Oct 22, 2020. That’s another bulk mail charge for ATT. I see another fun opportunity in my future, but my wife hijacks my plans by calling ATT to inquire about the bill. They ask for the password to our account, but I’ve deleted everything, so she tells them we don’t know the password. They have our old account number, that should be adequate. 

     It turns out to be to big of a problem without consulting the manager. A few minutes later the manager came on the line and told us everything was resolved. The charge has been deleted. Although I’m happy the issue was resolved, but slightly disappointed I didn’t have a second opportunity to go to the ATT store. I’m always looking for a good time.  “Just Saying . . .”